Contact
Email us at info@enny.world for any help, questions, comments, concerns, or if you just want to say hi.
Shipping
Each kit is carefully prepared and assembled to order. Please allow up to a week before shipping, especially if it is a customized order.
We ship internationally to most countries but please note that import fees, duties, or taxes may apply based on your country’s regulations, and these costs are your responsibility. In the checkout please select the international shipping option if you are outside the US. Reach out if we can be of help.
Return and Refunds
We want you to be completely satisfied with your purchase from Enny. If for any reason you are not, you can return the product for a refund or exchange under the following conditions:
- Returns
- Eligibility: Products must be returned within 14 days of delivery. Items must be unused, in original packaging, and in the same condition as when you received them.
- Process: To initiate a return, please contact us at info@enny.world with your order number and reason for return. We will provide you with return instructions.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
- Refunds
- Processing: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 3-5 days.